Terms & Conditions

The OdontoGo service (the "Service") is operated by ODONTOGO S.R.L. (the "Company", "we"), a limited liability company incorporated and legally registered in the Dominican Republic, with its address at Plaza Villa España No. 46, Aut. Coronel Rafael Tomás Fernández Domínguez, Santo Domingo Este, Dominican Republic.

These Terms & Conditions (the "Terms") constitute a legal agreement between you (the "Customer") and ODONTOGO S.R.L. By registering, accessing or using the Service you agree to be bound by these Terms, by our Privacy Policy and by the Refunds & Cancellations Policy. If you do not agree, do not use the Service.

OdontoGo is a cloud management platform for dental clinics: appointment scheduling, digital clinical records, radiographic studies, financial control, billing and — for clinics in the Dominican Republic — electronic invoicing in accordance with DGII regulations. The Service includes the web app, the desktop app and the mobile app for dentists.

You must provide truthful information when creating your account and keep your credentials confidential. You are responsible for all activity carried out with your account and for ensuring that your team’s use of the Service complies with the laws applicable to your professional practice, including the health-information handling rules of your jurisdiction.

The Service is offered in plans with different limits and features, published on the pricing page. Prices are expressed and billed in US dollars (USD), with a monthly or annual payment option; the annual plan includes the published discount. On plans billed per branch, each additional branch receives the published discount.

Payments are processed securely through an external payment processor, which acts as merchant of record for the subscriptions; charges may appear on your statement under that processor’s name. We may change prices with at least 30 days’ notice; the new price applies from the next billing period.

Paid plans include a free trial period, with no credit card, for the duration published on the pricing page. When the trial ends you can subscribe to a paid plan or continue on the free plan with its limits; your data is preserved. The free plan may change over time, always preserving access to your data.

You can cancel your subscription at any time by contacting us. Cancellation takes effect at the end of the paid period, with no penalties. See the Refunds & Cancellations Policy for more detail.

The clinical, financial and patient data you enter into the Service is your property. You grant us only the licenses necessary to operate the Service (store, back up, process and display the information to your team). We apply encryption and automatic backups in accordance with our security page. If you close your account you can request the export of your data.

The processing of personal data is governed by Law No. 172-13 on the Protection of Personal Data of the Dominican Republic and other applicable regulations. With respect to your patients’ data, you act as the data controller and ODONTOGO S.R.L. as the data processor, processing it only in accordance with your instructions, these Terms and our Privacy Policy.

If you connect your Google Business Profile to the Service, you authorize us to read the locations you pick and their reviews, and to publish replies to those reviews on your behalf: automatically or after your approval, depending on the setting you choose in Marketing › Reviews. You are responsible for that setting and for the content you approve; replies suggested by artificial intelligence never confirm publicly that someone is your patient.

Your use of Google is also governed by Google’s terms and policies. You can disconnect Google at any time from Marketing › Reviews › "Disconnect Google" or from your Google account; when you do, we delete the stored permissions. Details in our Privacy Policy.

You may not use the Service for illegal activities, to infringe third-party rights, to attempt to access other clinics’ data, or to resell the Service without authorization. We may suspend accounts that compromise the security or stability of the platform, notifying you as soon as possible.

We work to keep the Service continuously available, with cloud infrastructure and daily backups. However, the Service is provided "as is" and we do not guarantee uninterrupted availability; scheduled maintenance will be announced with reasonable notice.

The software, trademarks and content of the Service are the property of ODONTOGO S.R.L. or its licensors. These Terms do not transfer to you any intellectual property rights over the Service, only a limited, revocable and non-exclusive license to use it while your account is active.

To the maximum extent permitted by law, the total liability of ODONTOGO S.R.L. to you for any claim arising from the use of the Service is limited to the amount paid for the Service in the twelve (12) months prior to the event giving rise to the claim. The Company is not responsible for clinical decisions or for the Customer’s tax compliance; the Service is a management tool and its use does not replace professional judgment or accounting or legal advice.

We may update these Terms. If the change is material, we will notify you by email or within the app at least 30 days in advance. Continued use of the Service after the effective date constitutes acceptance of the new Terms.

This section describes how ODONTOGO S.R.L. handles requests for information made by public authorities — courts, the Public Prosecutor’s Office (Ministerio Público), the National Police, the tax authority (DGII), the Ministry of Public Health or other bodies — about data of Customers, users or patients stored in the Service, including data received through third-party platforms such as Meta (WhatsApp, Instagram, Facebook) and Google. It is based on the Constitution of the Dominican Republic (art. 44, right to privacy, and art. 70, habeas data), Law No. 172-13 on the Protection of Personal Data, the Criminal Procedure Code (Law No. 76-02, as amended by Law No. 10-15), Law No. 53-07 on High-Technology Crimes, General Health Law No. 42-01 and Law No. 11-92 (Tax Code).

General principle. We do not hand over data to any authority voluntarily or informally. We only disclose information when there is an enforceable legal obligation: a court order or judicial authorization, a request from the Public Prosecutor’s Office within its legal powers, or a request from an administrative authority with express legal competence (for example, the DGII on tax matters). We do not give any authority direct, bulk or standing access to our systems, nor do we install "backdoors".

Request requirements. Every request must: (i) be in writing, on an official and signed document; (ii) identify the authority, the responsible official and their contact details; (iii) cite the legal basis and, where the law requires it, attach the court order; (iv) precisely identify the account, person or record and the time period; and (v) describe the specific information requested. Requests must be sent to legal@odontogo.com with the subject "Public authority request", or delivered to our registered address.

Mandatory legal review. Every request is reviewed by management and our legal counsel before any response, checking its authenticity, the authority’s competence, the legal basis and the proportionality of what is requested. Clinical records and other health data are sensitive data under Law No. 172-13 and are protected by professional secrecy and Law No. 42-01: they are only disclosed under a court order or where a law expressly requires it.

Challenge and data minimization. We reject, or challenge through the available legal channels, requests that are unlawful, issued by an incompetent authority, lack a legal basis, are vague or are disproportionate. When disclosure is required, we disclose only the minimum information strictly necessary to comply, through a secure channel, and we do not hand over the content of private communications without a court order.

Clinics’ data. For the data that clinics record about their patients, ODONTOGO S.R.L. acts as data processor. Where legally possible, we will refer the authority to the clinic (the data controller) so that the clinic handles the request.

Notice to the affected person. Before disclosing information we will notify the Customer and, where appropriate, the data subject, so they can exercise their rights (including habeas data), unless the law or a court order prohibits it, or the notice would endanger a person’s life or safety or an ongoing investigation. Once the prohibition ends, we will give notice as soon as possible.

Emergencies. If an authority reports in good faith an imminent risk of death or serious injury to a person, we may disclose the minimum information needed to prevent it, and we will require the request to be formalized afterwards through the proper legal channel.

Foreign authorities. Requests from authorities of other countries must go through the international judicial cooperation mechanisms applicable to the Dominican Republic (mutual legal assistance treaties, letters rogatory or requests processed by the competent Dominican authorities). We do not answer direct foreign requests that are not recognized under Dominican law.

Records and review. We keep an internal, confidential record of every request received, its analysis, the response given and the information disclosed, retained as required by law. We review this policy periodically. Data received from third-party platforms, such as Meta, is also handled in accordance with those platforms’ terms and policies.

These Terms are governed by and construed in accordance with the laws of the Dominican Republic, including — regarding the protection of personal data — Law No. 172-13. Any dispute arising from these Terms or from the use of the Service will be submitted to the competent courts of the Dominican Republic, without prejudice to the consumer-protection rules applicable in your jurisdiction.

Questions about these Terms? Write to us through the contact page or at info@odontogo.com. You can also visit us at our office: Plaza Villa España No. 46, Aut. Coronel Rafael Tomás Fernández Domínguez, Santo Domingo Este, Dominican Republic.