In plain words
- Your data and your patients’ data are never sold or shared without your authorization.
- We use it to provide the service, support you and improve OdontoGo.
- You can ask to see, correct or delete your data.
- It travels encrypted and we make automatic backups.
This summary is for information only and does not replace the full policy.
This Privacy Policy describes how ODONTOGO S.R.L. ("OdontoGo", "we") collects, uses and shares your personal information when you use our Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
1 Information We Collect
We collect several types of information for various purposes to provide and improve our Service.
- Personal Information: When you register, we may ask you for certain personally identifiable information that can be used to contact or identify you ("Personal Data").
- Usage Data: We may also collect information about how the Service is accessed and used ("Usage Data").
- Clinical Data: We store and process your patients’ health data strictly to provide the clinical management service.
2 How We Use Information
ODONTOGO S.R.L. uses the collected data to operate and improve the service.
Important: We do not sell or trade the data provided, nor do we share it with third parties without the customer’s explicit authorization, unless we are required to by the government laws where ODONTOGO S.R.L. is based (Dominican Republic).
- To provide and maintain our Service
- To notify you about changes to our Service
- To allow you to take part in interactive features of our Service when you choose to do so
- To provide customer support
- To monitor the use of our Service and detect technical issues
3 Connected services: Google Business Profile
If a clinic chooses to connect its Google Business Profile from OdontoGo ("Connect with Google"), we handle Google data as follows:
- What we read: with the clinic’s authorization, we read the information of the locations it picks (name, address, phone) and the reviews they receive, to show them in OdontoGo with their metrics.
- What we publish: we publish replies to those reviews on the clinic’s behalf, automatically or after the clinic approves them, depending on the setting it chooses. We do not change profile data or publish other content without an action by the clinic.
- Artificial intelligence: to suggest replies and classify a review’s topics, its text is processed by artificial-intelligence providers under no-retention agreements. Replies never confirm publicly that someone is a patient of the clinic.
- How we protect access: the permissions Google grants us are stored encrypted, are not shared with third parties and are used only to provide these features to the clinic. We do not sell Google data or use it for advertising.
- Disconnect at any time: the clinic can disconnect Google whenever it wants from Marketing › Reviews › "Disconnect Google", or remove access at myaccount.google.com/permissions. When disconnected we immediately delete the stored permissions; reviews already imported are deleted if the clinic asks.
- OdontoGo’s use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.
4 Data Security
The security of your data is our top priority. We implement robust technical and organizational measures to protect your information, including:
- Encryption in Transit: All communications between your browser and our servers are protected using the HTTPS protocol with state-of-the-art TLS/SSL certificates, ensuring no one can intercept your data.
- Secure Infrastructure: Our servers are hosted in world-class data centers with security certifications, 24/7 monitoring and protection against attacks.
- Backups: We run automatic, redundant backups to guarantee the availability and integrity of your information at all times.
- Access Control: Access to data is strictly limited to authorized personnel under strict confidentiality policies.
While we strive to use commercially acceptable means to protect your Personal Data, remember that no method of transmission over the Internet is 100% secure.
5 Data Retention
ODONTOGO S.R.L. will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
6 Your Privacy Rights
Depending on your location, you may have rights regarding your personal data, including:
- The right to access, update or delete the information we hold about you.
- The right of rectification.
- The right to object.
- The right of restriction.
- The right to data portability.
- The right to withdraw consent.
7 Contact
If you have any questions about this Privacy Policy, please contact us through our support form by selecting the Privacy topic.
Questions about your data?
Write to info@odontogo.com and we will reply. info@odontogo.com